Refunds/Exchanges/Incorrect Item

 

To comply with our strict quality control and safety standards, Ace Trophy Pure cannot accept exchanges once an order has left our fulfillment center.
This measure ensures that all herbal products remain untampered, pure, and safe for use.
We appreciate your understanding and commitment to product integrity.

 

Damaged or Incorrect Orders

Please inspect your order immediately upon arrival and contact us if any item is defective, damaged, or incorrect.
A clear photo of the issue must be emailed to support@acetrophypure.net  for review.

Without a photo submission, we are unable to process replacements.

Please note that Instagram and Facebook messages are not considered valid communication channels for reporting product or shipping issues. All concerns must be submitted via email.

Agreement of Sale

By completing a purchase with Ace Trophy Pure, you acknowledge and agree that:

• All sales are final, and no refunds will be issued.

• Orders cannot be cancelled once submitted.

• Ace Trophy Pure is not liable for lost or stolen packages once marked as delivered by the carrier.